About Us
We are focused on offering the best quality at the lowest price, many companies state that they offer quality products but in fact they don’t even do quality control, they just let their suppliers deliver their products directly to a fulfillment center. We don’t do that, instead check and inspect each product during the production, we know that each product will be delivered to a different person and that they deserve a new and perfectly packed product.
Our products are built with excellent quality components and are designed to last long, you may find products that have a similar or same appearance but are definitely not the same, hardware and even the plastic shell are lower quality.
At ValueStore.us you will always have the best deal because you are not paying the referral fee*/ commission to Amazon or eBay. Every time you place an order at Amazon.com you are supporting Jeff Bezos to travel to the moon and beyond.
We have the lowest price, the best quality and our own repair center in case that your product needs service (we have even the smallest screw in-house). All other offers on popular marketplaces are from Chinese sellers so in case of warranty or service they won’t be there for you. Once your item was delivered the case is closed for them.
To be able to offer the lowest prices we only sell through our online shop, although we operate in Orlando, FL we do not have a physical store. We provide customer service and we ship from the U.S.A.
Thank you visiting us!
The people at ValueStore.us
In Orlando, Florida.
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Important note from ValueStore.us
For warranty or repair service you must have an order number from us. We do not service units bought from other sellers even if the machine looks identical.
We use better hardware and components in our machines to avoid most common issues from display to chipsets are better quality. This is not a sales speech we just want to avoid after sales issues so that you and us are happy in the long run.
We make the best effort with the products we offer so we only offer warranty or repair service to units sold by us. There are no exceptions.
Why we post this comment? Many people that bought from other sellers frequently contact us for repair service pretending to be our customers and get mad because we only offer service to our customers.
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Frequently asked questions
Do we answer to your questions after-sales?
Yes, we will answer your questions you can reach us via email at CustomerCare@valuestore.us or live chat. We speak English and Spanish.
Are we a foreign or Chinese company?
No, we are in Orlando, FL.
How to claim warranty or to return an order?
It is a very straightforward process, just contact us at CustomerCare@valuestore.us with your order number or buyer’s name and date of purchase to claim a warranty or to return an item. Visit our Orders and Returns Page for more details.
Since Foreign sellers do not have local presence, they will not be able to honor their warranty promise.
From where are we ship out your order?
It depends on your location, if you are located in Florida we ship from Orlando if not we will ship from a fulfillment center near you.
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*Referral fee is a percentage that Amazon and eBay charge to the seller for each item sold in their platform.
Questions? e-mail us at CustomerCare@ValueStore.us
