Warranty

 

In rare occasions electronic devices don’t work as expected but don’t worry we’ve got you covered. We warrant the product to you against defects in materials and workmanship under ordinary consumer use for one year from the date of your original retail purchase from us.

 
How it works?

 

It is a very straightforward process. Just email us at CustomerCare@valuestore.us with your order number and a description of the issue you are experiencing.

Warranty period: 1 year.

 

Warranty process:

Step #1:

In case that you need to claim warranty email us at CustomerCare@ValueStore.us with your order number and a description of the issue. 

Step #2:

Mail back the complete kit or product with all accessories to us and let us know the tracking information as soon as possible.

Once we receive your product we will inspect it, if your device looks like new without scratches or sign of misuse we will send you a new kit as replacement but if it looks worn with scratches or signs of misuse we will repair it and it may take up to 30 business days to repair it.

Note: We have our own repair center in Orlando, FL we won’t send your device overseas, we will repair it here.

Step #3:

We will email you letting you know that your machine is reading and we will proceed to ship it back to your address.

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What is not covered in the warranty?

Damages caused by misuse and consumables. If you are during the warranty period and your machine was damaged by misuse we will quote you a fair price to repair your machine. We only charge the hardware cost to repair it, we will not charge workmanship cost.

 

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Did you know that…

Some sellers advertise on eBay or Amazon that they offer 3 years warranty which would be wonderful if it would be true but the fact is that it is a scam because all these sellers are Chinese sellers in China, for them once your order has shipped the case is closed. If Amazon or eBay force them to give warranty (within the first 3 to 6 months) they will ask to return your defective unit to China even if your order shipped from a fulfillment center in the US.

Did you know that 3 months after you bought you can’t write a review on eBay nor complaint?

Chinese sellers know this very well,  so if you ever need to claim warranty or need repair service they won’t even answer to your messages. In best case they will ask you to return the item to China, you will have to pay both ways shipping cost plus 30% China import tax and again 25% US import tax, in short sentence: you lost your investment.

 

Click here to read about us. 

Questions? do not hesitate to Chat with us or email us at CustomerCare@ValueStore.us

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