How it works?
In rare occasions electronic devices don’t work as expected but don’t worry we’ve got you covered, we offer 1 year warranty in all of our products excluding batteries.
Warranty period: 1 year.
It is a very straightforward process, just contact us at CustomerCare@valuestore.us with your order number or buyer’s name and date of purchase to claim a warranty or to return an item. Visit our Orders and Returns page for more details.
Steps to claim warranty & how we do it:
In case that you need to claim warranty send us an email to CustomerCare@ValueStore.us with your order number or name of buyer and date of purchase with a short description of the issue.
Return the complete kit or product with all accessories to us and let us know the tracking information as soon as possible. Once we receive your product we will inspect it, if your device looks like new without scratches or sign of misuse we will send you a new kit as replacement but if it looks worn with scratches or signs of misuse we will repair it and may take up to 30 business days for repair.
Note: We have our own repair center in Orlando, FL we won’t send your device overseas, we will repair it here and you won’t have additional cost/ hidden fees.
Did you know that…
Some sellers advertise on eBay or Amazon that they offer 3 years warranty which would be wonderful if it would be true but the fact is that it is a scam because all these sellers are Chinese sellers in China, for them once your order has shipped the case is closed. If Amazon or eBay force them to give warranty (within the first 3 to 6 months) they will ask to return your defective unit to China even if your order shipped from a fulfillment center in the US.
Did you know that 3 months after you bought you can’t write a review on eBay nor complaint?
Chinese sellers know this very well, so if you ever need to claim warranty or need repair service they won’t even answer to your messages. In best case they will ask you to return the item to China, you will have to pay both ways shipping cost plus 30% China import tax and again 25% US import tax, in short sentence: you lost your investment.
Questions? do not hesitate to Chat with us or email us at CustomerCare@ValueStore.us